Typically, Contacts are of the following types:

• Registrant Contact

• Administrative Contact

• Technical Contact

• Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information.

To Modify Contact Details for a Domain Name

1. Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Details view. 1

   Note

   If the domain name is Locked/Suspended, you will have to first Unlock/Unsuspend it before proceeding further.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

   If you are unable to Unsuspend your domain name, contact Domain299.com - A Division of Surya Web Solutions's Support Team at support@domain299.com.

2. Click the Contact Details link to proceed to the Contact Details view.

   Note

   • The Contact Details view for a domain name will display only the Registrant Contact, if the Administrative, Technical and Billing Contacts for the domain name are the same as the Registrant Contact. If any or all of these Contacts differ from the Registrant Contact, then all such Contacts will also be displayed.

   • In case of a .NZ domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, a Whois of a .NZ domain name will also display an Administrative Contact and a Technical Contact, which displays the same Contact details as those of the Registrant Contact.

   Additional Information

   Modifying .US Nexus information, .COOP Sponsor details

3. You now have 2 options of modifying the Contact Details for your domain name:

   1. Use your existing Contact Database:

      Click the Use Another Contact link adjacent to the Contact you wish to modify. This will open a page listing all the Contacts that this particular Customer has used in all Domain Registrations with us. Details of a particular Contact can be viewed by clicking the View Details link corresponding to that Contact, which will open the Contact Details view.

      Click the Contact Id or Email Address link in order to select the Contact for your domain name. The Contact can also be selected by clicking the Use This Contact button in the Contact Details view.

      You can also add a new Contact by clicking the Add New link in the Contacts list page and then submitting the Contact Details. The new Contact will be automatically selected.

      Note

      The Add Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

        • .EU Contact

        • .COOP Contact

        • .CO Contact

      • Chinese characters in case of .CN Contact Contact Type.

      • If you select a a different Contact for the Registrant Contact of a .NZ domain name, then this will result in the same Contact being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

   2. Specify Contact Details:

      If you wish to modify the details of the existing Contact for the domain name, click the Edit Existing Contact link corresponding to that Contact. Modify the details and click the Submit button to save the changes.

      If you change the Name or Company Name, you would be asked, whether you wish to change this particular Contact only or you want to apply this change to all the domain names under this Customer which are using this contact information. If you choose to apply the modifications only to this particular Contact, a new Contact will be created using the submitted details and will be used for the domain name.

      If you change any other details, then they would automatically be applied to all the domain names under this Customer which are using this contact information.

      Note

      • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

        • Accented characters in case of the below Contact Types:

          • .EU Contact

          • .COOP Contact

          • .CO Contact

        • Chinese characters in case of .CN Contact Contact Type.

      • Modifying any information of the Registrant Contact for a .NZ domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

      If the Administrative, Technical and Billing Contacts for the domain name are the same as the Registrant Contact, the Contact chosen as the new Registrant Contact will be used as the Administrative, Technical and Billing Contact for the domain name. If you wish to specify a different Contact for any or all of these (Administrative, Technical and Billing) Contacts, click the click here to edit these now link. A different Contact may now be selected or details of the existing Contact modified, in the manner mentioned above.

      Example:

      If you are using the following Contact Details for only a particular domain name and not anywhere else:

          Registrant Contact Details
          Company : My Company
          Name: My Name
          Email Address : myself@mydomain.com
          Address1 : My Address
          Address2 :
          Address3 :
          City :My City
          State :
          Country : United States of America
          Zip : 12343
          Tel No. (Country Code - Phone Number) : 1 254146246
          Fax no. :
      
      Admin Contact Details
          Company : My Company
          Name : My Name
          Email Address : myself@mydomain.com
          Address1 : My Address
          Address2 :
          Address3 :
          City :My City
          State :
          Country : United States of America
          Zip : 12343
          Tel No. (Country Code - Phone Number) : 1 254146246
          Fax no. :
      
      Technical Contact Details
           Company : My Company
          Name:My Name
          Email Address : myself@mydomain.com
          Address1 : My Address
          Address2 :
          Address3 :
          City : My City
          State :
          Country : United States of America
          Zip : 12343
          Tel No. (Country Code - Phone Number) : 1 254146246
          Fax no. :

      Now, if you change the Name or Company Name or both for a Contact, you would be asked whether you wish to apply the change to that particular Contact or to all the domain names using this Contact.

      On the other hand, if you change any other details, then all the Registrant, Admin and Technical Contact would be changed automatically for all domain names under this Customer using this particular Contact.

Apart from the above process, Contacts can be created and managed independent of the domain name(s), directly from within the Customer Control Panel.

Modifying CED Contact details for a .ASIA domain name

At the time of registering a .ASIA domain name, you are required to designate a CED Contact.

In this regard,

• you may choose either the Registrant, Admin, Technical or Billing Contact as the CED Contact, or

• if none of these Contacts meet the CED requirement, you can use the CED Contact provided by Domain299.com - A Division of Surya Web Solutions. In this case, the Technical Contact provided by you gets replaced by the CED Contact. Due to this, information of the Technical Contact associated with such a .ASIA domain name cannot be modified.

To Modify the CED Contact associated with a .ASIA domain name

1. Login to your Control Panel, search for the domain name and proceed to the Order Details view. 3

   Note

   If the domain name is locked/suspended, you will have to first unlock/unsuspend it before proceeding further.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Contact Details link.

3. From the CED Contact drop-down menu, select the Contact you wish to designate as the CED Contact.

   If you had chosen the CED Contact provided by Domain299.com - A Division of Surya Web Solutions during the registration of your .ASIA domain name, the newly selected CED Contact will now be listed as the Technical Contact for your domain name.

4. Click the Modify Contact Information button.

   If the newly selected Contact has never been used as a CED Contact before, you would be prompted to provide additional information, so as to declare that this Contact is a legal entity within the DotAsia Community. Provide the details and click the Continue button.

1. 1. Instructions for Locating your Domain Name
2. 2. .US Nexus Information
3. 3. Locating your domain name