• Move operation of an .EU domain name implies changing the Registrant Contact or the ownership identity of the domain name. The .EU Registry requires a monetary charge to be paid to modify the ownership identity of any .EU domain name. 1

• Move operation is not available for .UK domain names.

• Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, these domain names can be moved only under a Customer whose Default Registrant Contact is a Montenegrin individual or entity.

• When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving of your .TEL domain name involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name. 2

• Move operation is not available for .NZ domain names.

• .CA domain names can not be Moved.

• .ES domain names can not be Moved as the .ES Registry neither allows modification of any Contact Details of the Registrant Contact nor allows selecting of another Contact as the Registrant Contact.

You may encounter an error while attempting to Move Services for a domain name, if:

• One or more Services for this domain name are currently being processed.

• There is a Pending Invoice for any Service associated with this domain name.

• There are one or more Services under another Customer of this [new] Reseller.

  Example:

  If you have purchased domain name registration for yourdomainname.com through your Customer Control Panel with Bookmydomainname.com - A Division of Surya Web Solutions and have purchased another Product/Service for yourdomainname.com through Reseller B. Now if you try to move yourdomainname.com to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

• One or more Products/Services are currently under the Money Back Period

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

1. wait for the processing to complete, or

2. Cancel any Pending process.

• You will encounter the below error message in case the domain name is either:

  • Locked/Suspended at the Registry (and not under our system), or

  • a Transfer Away for the domain name to another Registrar is under process

  Attention

  Domain Status does not allow this operation.

• Other issues that you may encounter while Moving your domain name and their solutions are listed below:

  • Lock/Suspension applied at the Registry: Contact our Support Team at support@domain299.com to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

  • While a Transfer Away is under process:

    • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

    • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

• For Resellers: You may encounter the below error in case the [new] Reseller (of the Customer under whom the domain name is being moved) has not signed for this TLD (extension):

  Attention

  Reseller has not signed up for this Product - <domain name extension>. So, we can't complete your request

  In this case, the [new] Reseller needs to sign up for this domain name extension before the domain name can be moved.

• You will encounter the below error in the case of attempting to Move / Push a domain name to a deleted Customer's account:

  Attention

  New Customer's status prohibits this operation

  In this case, the Moving / Pushing of the domain name is not possible. In order to essentially Move / Push the domain name away from the current Customer account, you will need to add / create a new Customer Control Panel.

• You will encounter the following error message if the Customer you are moving your .DE domain name to, does not have a .DE Contact with either the Registrant or the Administrative Contact with the country as Germany.

  Attention

  Either registrant or admin contact must be a resident of Germany

• If your .DE domain name's Zone is not correctly setup, you will not be able to Move your .DE domain name, until you resolve this. You will encounter the following error message when trying to Move such a domain name:

  Attention

  Unable to move. Your nameservers are not configured as per the .DE regulations.

  Additional Information

  Information about .DE Name Servers Requirement