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Moving or Pushing a Domain Name from One Customer Control Panel to Another

You can move a domain name with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

  1. Login to your Control Panel, search for the domain name which needs to be moved and proceed to the Order Details view. 1

    Note

    If the domain name is locked/suspended by Domain299.com - A Division of Surya Web Solutions, it needs to be first unlocked/unsuspended by Domain299.com - A Division of Surya Web Solutions before proceeding further. In case the domain name is locked by you, the domain name can be moved even without unlocking it.

    Additional Information

    Unlocking a domain name

    Unsuspending a domain name

  2. Click Move Services link on the top right-hand side of the screen, to initiate the process.

  3. Here, you would have to mention the following details:

    • the Customer Username (Email Address) of the Customer account where you wish to move the domain name.

    • the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile within the new Customer Control Panel.

    Note

    • If you are moving the domain name to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the Sign Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the Username (Email Address) to move your domain name to the Customer Control Panel you have just created.

    • You will encounter the below error messages in case:

      • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

        Attention

        The Customer username and Customer ID are not of the same Customer

      • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

        Attention

        Invalid Customer

  4. Select whether you wish to retain the existing Contact Details after the domain name is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

    Note

    • If you are Moving/Pushing a .ASIA domain name and choose to retain the existing Contact Details, then the current CED Contact would continue to be used, even after the Move.

    • If you are Moving/Pushing a .ASIA domain name and choose to not retain the existing Contact Details, then the Registrar's default CED Contact would be used after the Move.

    Additional Information

    CED Contact

  5. Confirm that the Customer account to which you are moving this domain name, is the one you really intend to and click on the Confirm button.

Note

  • Move operation of an .EU domain name implies changing the Registrant Contact or the ownership identity of the domain name. The .EU Registry requires a monetary charge to be paid to modify the ownership identity of any .EU domain name. 2

  • Move operation is unavailable for .UK domain names as changing the Registrant Contact constitutes changing the ownership identity of the domain name, which is a billable action.

  • Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, these domain names can be moved only under a Customer whose Default Registrant Contact is a Montenegrin individual or entity.

  • When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving of your .TEL domain name involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name. 3

  • If moving of your .NZ domain name involves change of the Registrant Contact, a new Unique Domain Authentication ID (UDAI) will be generated for the domain name. 4

Attention

You may encounter an error while attempting to Move Services for a domain name, if:

  • One or more Services for this domain name are currently being processed.

  • There is a Pending Invoice for any Service associated with this domain name.

  • There are one or more Services under another Customer of this [new] Reseller.

    Example: you have purchased domain name registration for yourdomainname.com through your Customer Control Panel with Domain299.com - A Division of Surya Web Solutions and have purchased Web Hosting Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this domain name to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

  • One or more Products/Services are currently under the Money Back Period (this would imply that deletion of that particular Product/Service would entitle you to a refund.)

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

  1. wait for the processing to complete, or

  2. Cancel any Pending process.

  • You will encounter the below error message in case the domain name is locked/suspended at the Registry (and not under our system) or an outbound Transfer for the domain name to another Registrar is under process:

    Domain Status does not allow this operation.

    In case of a lock/suspension at the Registry, contact our Support Team at support@domain299.com to know the reason for lock/suspension and how the lock/suspension may be removed.

  • You may encounter the below error in case the [new] Reseller (of the Customer under whom the domain name is being moved) has not signed for this domain name extension:

    Reseller has not signed up for this Product - <domain name extension>. So, we can't complete your request

    In this case, the [new] Reseller needs to sign up for this domain name extension before the domain name can be moved.

  • You will encounter the below error in the case of attempting to Move / Push a domain name to a deleted Customer's account:

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the domain name is not possible. In order to essentially Move / Push the domain name away from the current Customer, you will need to add / create the new Customer.

  1. 1. Locating your domain name
  2. 2. Moving a .EU domain name to another Customer
  3. 3. Moving your .TEL domain name
  4. 4. Locating and modifying the UDAI for your .NZ domain name